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Privacy Policy

Last Updated: December 2025

1. Information We Collect

To provide our claim preparation services, we collect:

  • Personal identification information (name, email, phone number, address)
  • Travel and trip details related to your insurance claim
  • Insurance policy information
  • Supporting documentation (receipts, medical records, police reports)
  • Payment information for service fee processing

2. How We Use Your Information

We use your information solely to:

  • Prepare and submit insurance claims on your behalf
  • Communicate with you about your claim status
  • Coordinate with your insurance provider
  • Process service fees
  • Comply with legal and regulatory requirements

3. Information Sharing

We share your information only with your explicit authorization and only with:

  • Your designated insurance company for claim processing
  • Payment processors for fee collection
  • Legal authorities when required by law

We never sell or rent your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure data storage, and access controls. However, no electronic transmission or storage is 100% secure.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us, subject to our legal retention requirements.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of non-essential communications

7. Contact Us

For privacy-related questions or requests, contact us at:

Email: concierge@boldclaims.io

Address: 5900 Balcones Drive #15137, Austin, TX 78731